000			00475 a2200181 4500
008			221226b |||||||| |||| 00| 0 eng d
020			_a9783662585542
082			_a658.834 _bKUM
100			_aKumar, V.
245			_aCustomer relationship management _bConcept, Strategy, and Tools
250			_a3rd.
260			_bSpringer _aGermany _c2018
300			_axxv,411p.
500			_aIncludes index.
650			_aCommerce
700			_aReinartz, Werner
942			_2ddc _cBK
999			_c51134 _d51134