000 00323nam a2200133Ia 4500
008 221001s1999 xx 000 0 eng d
020 _a8186104860
082 _a658.562 COL
100 _aCole, William E.
245 0 _aTQM in action
260 _aNew Delhi
_bBeacon Books
_c1999
300 _axiv, 264p.
942 _2ddc
_cBK
999 _c48001
_d48001