000 00393nam a2200145Ia 4500
008 221001s2010 xx 000 0 eng d
020 _a9788131725979
082 _a658.8 LOV
100 _aLovelock, Christopher
245 0 _aServices marketing: People, technology, strategy
250 _a6th ed.
260 _aDelhi
_bDorling Kindersley
_c2010
300 _axxi, 637p.
942 _2ddc
_cBK
_01
999 _c41950
_d41950