000			00375nam a2200145Ia 4500
008			221001s1996 xx 000 0 eng d
020			_a0071148817
082			_a658.8 ZEI
100			_aZeithaml, Valarie A.
245		0	_aServices marketing
260			_aNew York _bMcGraw-Hill _c1996
300			_axx, 700p.
440			_aMcGraw-Hill Series in Marketing
942			_2ddc _cBK
999			_c39416 _d39416