000 | 00350nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 221001s1995 xx 000 0 eng d | ||
020 | _a0875845703 | ||
082 | _a658.812 SCH | ||
100 | _aSchneider, Benjamin | ||
245 | 0 | _aWinning the service game | |
260 |
_aBoston _bHarvard Business School Press _c1995 |
||
300 | _axi, 295p. | ||
942 |
_2ddc _cBK |
||
999 |
_c21947 _d21947 |