000 00350nam a2200133Ia 4500
008 221001s1995 xx 000 0 eng d
020 _a0875845703
082 _a658.812 SCH
100 _aSchneider, Benjamin
245 0 _aWinning the service game
260 _aBoston
_bHarvard Business School Press
_c1995
300 _axi, 295p.
942 _2ddc
_cBK
999 _c21947
_d21947